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You want to get the most from your software and we would like to help you. Please contact us on support@subrosasoft.com at any time and we will do our best to assist you.

The list below is from our "frequently asked questions" database.



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How do I get support online?

How do I get support online?

Welcome to the SubRosaSoft.com help pages. Please browse the questions and answers below for help with using our software on your Apple Macintosh computer. If you do not find an answer to your question then send an e-mail to the our support...
Where Can I Download My Software?

Where Can I Download My Software?

All products except for MacForensicsLab and MacLockPick can be downloaded from their product pages. Below are the download links of our major products: Click Here to Download FileSalvage Click Here to Download CopyCatX Click Here to Download...
Where do I go to register the software?

Where do I go to register the software?

To enter the serial number, select Enter License Key… from the FileSalvage menu. A window for entering the Registration number will be displayed and you can cut and paste your registration number from your confirmation email and paste it into...
Where is my registration number?

Where is my registration number?

If you do not receive the confirmation message within a few minutes of completing your purchase, please check your Junk E-mail or SPAM folder just in case the confirmation/registration number email got delivered there instead of your inbox. If the...
Does this software work on Windows?

Does this software work on Windows?

Our software is for Mac OS X and is not compatible with your Windows based computer. Find out why so many people love their macs and experience the power of OS X by visiting http://www.apple.com.
Does your software work on my 10.4.X system?

Does your software work on my 10.4.X system?

Our software requires Mac OS X 10.5 or above. Please contact support@subrosasoft.com if you need support for OS prior to version 10.5.
Can FileSalvage recover files to the same disk?

Can FileSalvage recover files to the same disk?

Saving files to the same disk will risk the data you are trying to recover. For the safety of your data FileSalvage will not recover to the same disk it's trying to recover from. You can save your files to an external drive or a networked drive. For...
Can FileSalvage undelete the photos in my iPod?

Can FileSalvage undelete the photos in my iPod?

By default, iPods capable of displaying photos only store thumnails of the image files. If the photos are stored as full resolution images - FileSalvage will be able to find them in a case of an accidental or intentional deletion. Please note that...
Can FileSalvage work on the same disk as the boot drive?

Can FileSalvage work on the same disk as the boot drive?

Yes, you can run FileSalvage on any locally connected drive. However, the destination folder to recover the files to cannot be on the same volume you trying to recover the files from.
Can I get FileSalvage on a CD?

Can I get FileSalvage on a CD?

No. We have stopped shipping FileSalvage on a bootable CD/DVD. We recommend our customer to use a bootable USB thumb drive instead.
Does having FileSalvage mean I do not need to backup my data?

Does having FileSalvage mean I do not need to backup my data?

No data recovery system can beat the security of having a regular backup. SubRosaSoft strongly recommends you check your disk for integrity (using Apple's Disk Utility) and back up your drive often using applications such as CopyCatX.
FileSalvage cannot see my iPod, iTunes can. What gives?

FileSalvage cannot see my iPod, iTunes can. What gives?

In order for FileSalvage to detect the iPod, the iPod will need to have Disk Use enabled. For information on how to enable disk use on your iPod please refer to this page "How do I enable Disk Use mode ?" Please note that non of our...
FileSalvage located my songs but cannot play, what's going on?

FileSalvage located my songs but cannot play, what's going on?

If some of your songs are purchased (encrypted songs), you will need to authenticate the destination using iTunes. Once this has been completed, the destination computer will be able to play the songs normally.
Can CopyCatX copy the active startup volume/device?

Can CopyCatX copy the active startup volume/device?

Yes, CopyCatX requires the source and the target volumes to be unmounted before proceeding with the duplication - so you will need to boot your machine from a third drive, or a bootable USB thumb drive with CopyCatX installed.
Can I get CopyCatX on a bootable CD?

Can I get CopyCatX on a bootable CD?

No. We have stopped shipping CopyCatX on a bootable CD/DVD. We recommend our customer to use a bootable USB thumb drive instead.
Can I make my own CopyCatX bootable CD?

Can I make my own CopyCatX bootable CD?

You may be able to use a third party utility to create bootable CD. However, we have not tested it in-house and there were reports indicating that the bootable CD created via third party utilities may not work properly with CopyCatX. Since Apple...
How do I enable "Disk Use" mode ?

How do I enable "Disk Use" mode ?

To enable Disk Use mode on your Apple iPod, follow these steps: Connect iPod to your computer. Open iTunes and select the iPod in the source list. Click on the iPod Options button. Select General from the Music/General tab. Select the option to...
Can data recovering services recover my shredded file?

Can data recovering services recover my shredded file?

No. The patterns for overwrite were designed to blur residual patterns. The chances of recovering the shredded data is less than hitting the $280 million Mega Lotto.

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registered in the U.S. and other countries.

Disk Utilities for Apple Mac OS X - designed to rescue your data, perform investigations,
and to manage your storage. Created for your mac.